Hiring Senior Support Engineer for one of our key clients
Job Title : Senior Support Engineer
Department : IT Infrastructure / Technology
Reports to : Manager – IT Infrastructure / Head of IT
Location : Must be flexible to work and travel anywhere within Bangladesh
Job Summary
The Senior Support Engineer is responsible for providing comprehensive technical support for enterprise-level hardware systems including servers, storage devices, and networking components for a globally affiliated IT services and consulting firm with over a decade of excellence, delivering innovative technology solutions. The role involves installation, configuration, maintenance, and troubleshooting of hardware infrastructure to ensure maximum performance, uptime, and compliance. The position also contributes to infrastructure optimization, lifecycle management, and preventive maintenance initiatives.
Key Responsibilities:
| Expected Results | Major Activities |
|---|---|
|
• Uninterrupted system performance and hardware reliability |
Diagnose and resolve hardware failures, performance bottlenecks, and connectivity issues for servers, storage, and network devices |
|
• Efficient installation and maintenance of IT infrastructure |
Perform installation, configuration, and preventive maintenance of servers, storage systems, and related hardware components |
|
• Accurate documentation and asset management |
Maintain updated records of hardware inventory, asset tracking, and maintenance logs |
|
• Optimized system performance |
Monitor system health, identify risks, and implement preventive solutions to enhance reliability and uptime. |
|
• Seamless hardware and software integration |
Support integration with operating systems (Windows, Linux, VMware) and ensure smooth interoperability across environments |
|
• Policy compliance and security assurance |
Adhere to company IT standards, security policies, and operational best practices |
|
• Proactive infrastructure improvement |
Participate in capacity planning, hardware refresh projects, and performance optimization initiatives. |
|
• Prompt support and issue resolution |
Provide on-call and onsite support for critical system outages and technical emergencies as required |
Major Challenges:
- Managing multiple service priorities under tight timelines
- Diagnosing and resolving complex infrastructure and hardware issues
- Ensuring continuous system availability and compliance with security policies
Key Decisions:
- Escalation of critical issues to vendors or higher-level technical teams
- Prioritization of support activities and maintenance tasks
- Recommendations for hardware upgrades, replacements, or resource allocation
Requirements & Qualifications :
Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent technical experience)
Relevant Experience :
- 3 – 5 years of experience in enterprise hardware support, data center operations, or infrastructure management
- Strong understanding of servers, RAID configurations, SAN/NAS storage, and network devices
Technical Skills :
- NetApp hardware
- Proficiency with remote management tools (iDRAC, iLO, IPMI)
- Basic knowledge of VMware, Hyper-V, and OS environments (Windows/Linux)
Personal Characteristics :
- Analytical, dependable, and solution-oriented with strong communication and teamwork skills
Core Competencies :
- Troubleshooting & Problem Solving, Technical Expertise, Time Management, Customer Service Orientation, and Collaboration
Compensation & Benefits :
- Competitive salary package – negotiable based on experience and expertise